Warranty on Hardware and Software Services
At RescueTECH Regina, we are in the business of rescuing you from your computer technology problems. This means that if you have a computer problem, we want to get to the bottom of the issue and have you as a satisfied customer. If we do not resolve the issue the first time, please let us know and we can take a look at it again. This will enable us to provide you with better value, for any monies you may have already spent with us. As mentioned earlier we really do want you to be a satisfied customer.
All items sold, new, used and refurbished are covered by our 6 month in-house warranty on hardware (as counted by 180 days), a 7 day warranty on software services. Used laptops are sold with batteries that hold a charge, laptop batteires are classified as a consumable.
Please note with previously used laptops, their battery life is unknown and as such we do not guarentee battery life on our used laptops. All items purchased may be returned within 7 days of sale subject to a 20% (twenty percent) restocking fee.
Question - I brought my laptop into you and it still has issues. Why didn't you fix it right the first time?
When we fix a computer or a device we test the repair to ensure what we did solves the problem as reported by the customer. Sometimes we are unable to duplicate the issue, as reported by the customer. In other cases the issue may be related to a manufacturer software issue ie, bad Windows or Apple updates.
In the event that we didn't provide you with the level of service one would expect from a top tier Computer repair business here in Regina, please let us know so we can book your system in again to look things over. Doing so will give us an opportunity to go over, redo the repair and better improve on the service you had received.
At RescueTECH we really do want you to be satisfied with our service.
Should you have any questions with regards to any of our policies, should you have any complaints or concerns related to our staff or the service you received from us, please contact us by phone or text at .
Thank you.