Apple will not contact you by phone, email or a website if you have a virus.

At RescueTECH we get calls weekly from customers who need virus cleanup services after they were told by some online support person that they had a virus.  These are what we call online support scams.  They go after Apple and Windows users equally. 

How the scam works is someone claiming to be from Microsoft or Apple initiates contact via phone, email, text message or a website popup.   Often with claims that your computer has a virus.  They then proceed to tell you that something is wrong with your computer, and that they require access to check it out.  Access usually takes place by a remote desktop viewing program that they talk the customer into installing. 

Once inside the computer the scammers, and their team use this access to steal your information.  This information includes banking passwords and other sensitive information.   They can also lock you out of your computer,  gain your credit card number and try to access your bank account information.

Technical Support scammers can be very convincing.   They will give you "Apple" or "Microsoft" support employee numbers for verification.  They will get their supervisor to call you back.  Any number of things to appear legitimate.  Whatever they tell you it is important to never give anyone remote access to your computer unless you are 100% certain of who they are.

If you think you have been contacted by a Technical Support scammer, or have fallen for their tricks, feel free to contact us or any other reputable local Apple repair shop in your area.  We can tell you what steps to take to protect yourself going forward.  You can call or text us at (306) 205-7522.

Remember - Microsoft and Apple will never cold call to provide computer support, or to check out your computer.

If you or someone you know require virus or malware removal services, or any other computer repair services, we are located at 2225 14th Avenue, near the corner of Lorne Street and 14th Avenue in Regina Saskatchewan. 

Open 10:00am to 5:30pm weekdays, and Saturdays 12:00 (noon) to 5:00pm.